Refund policy

All sales are final. The Gertie House does not accept returns, exchanges, or cancellations, and refunds are not offered for change of mind, incorrect size selection, or other personal preference.

Please review product descriptions, sizing information, photos, and order details carefully before completing your purchase. Because we carry limited quantities, one-of-a-kind finds, seasonal merchandise, handmade items, and special-order products, we are unable to guarantee replacements or exchanges.

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with your order number and photos of the item and packaging. We’ll review the issue and work with you to make it right when appropriate.

For apparel, we strongly recommend reviewing the provided size information before ordering, as sizing may vary between brands and styles.

Preorders, custom items, personalized products, handmade items, sale/clearance merchandise, and gift cards are final sale.

If you have a question about an item before purchasing, please contact The Gertie House—we’re happy to help you with product details or sizing before you order.